Scope
The written scope confirmed for an engagement governs the work. It records the deliverables, access requirements, timing, fees and responsibilities for both parties.
LAST UPDATED: JULY 2026
Terms of service.
These general terms are read alongside the written scope and commercial terms for each engagement.
Payment
Unless a proposal states otherwise, one-time work is billed 50% when the engagement begins and 50% on delivery. Ongoing services are billed monthly in advance.
Changes and cancellation
Changes to agreed scope may affect cost and timing and will be confirmed before additional work begins. Ongoing services may be cancelled in accordance with the term stated in the relevant proposal.
Access and ownership
The client is responsible for providing lawful access to the systems and material required for delivery. Ownership and licence terms for work produced are stated in the proposal; client business data remains the client's property.
Performance
SevenLens commits to professional implementation, clear reporting and correction of defects in work supplied within the support period. Specific revenue, ranking, lead-volume or time-saving outcomes are not guaranteed.
Liability and disputes
Each party remains responsible for its own systems, decisions and legal obligations. Liability is limited to the fees paid for the relevant services except where the law does not allow that limitation. Concerns should first be raised directly at stuart@sevenlens.co.