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Systems and planning

A CRM built around how you sell, projects tracked from quote to invoice, and a plan for the systems before anything is built.

Every service in this group, what each one fixes, and the order to do them in.

Standard build
4 to 8 weeks
You own
The software outright, or run it as a service
Starts with
A written system plan

You need this if

Any of these is true of your week.

  • Customer history lives in one person's head
  • Jobs slip between quote, schedule and invoice
  • You have bought software three times and use none of it

What is in this group

Systems and planning, service by service.

01

Custom CRM

Built around how your business actually runs.

A custom CRM built to match your sales process instead of forcing your process into a vendor's boxes. Customisation beyond the base build is scoped and quoted separately as a statement of work.

First moveA session on how you actually sell: the stages, the handovers, and what makes a deal real.

Custom CRM, in full

02

System planning

A written plan before anything gets built.

A written plan of the systems your business needs, in what order to build them, what each one replaces, and what it costs to run once it exists. It is a document you can act on, hand to another developer, or use to say no to the next piece of software somebody tries to sell you.

First moveA session on how the business runs now, and what you want it to look like in two years.

System planning, in full

03

Job and project management

Every job tracked from quote to invoice.

A build that tracks each job through its stages, from accepted quote to invoice sent. Checklists for the work, photos and sign-off captured on site from a phone, and one screen showing where every job is right now.

First moveI follow a job through your business from accepted quote to paid invoice, and note every handover.

Job and project management, in full

How they fit together

The order the work goes in.

Nothing here has to be bought at once. This is the sequence I would build it in, and it is the sequence your free plan puts it in.

  1. 01

    Custom CRM

    Per-seat CRM rent never ends and the tool never quite fits. A build costs more once, then it is yours, shaped to the business, with no monthly bill growing as you hire.

  2. 02

    System planning

    Most businesses have bought software three times and use none of it. Buying in the wrong order is the usual reason, and an order is cheap to work out on paper.

  3. 03

    Job and project management

    Jobs do not usually fail in the middle. They fail at the handovers, between quoting and scheduling and invoicing, where nobody owns the next step.

What people get wrong

What I hear most, and what is actually true.

They sayA subscription CRM is cheaper than building one.

For two users it usually is. Per-seat rent grows every time you hire and never ends, so the comparison that matters is over three years and the whole team, not month one.

Custom CRM

They sayPlanning is a delay. We should just start building.

A week of planning routinely changes which build comes first, and building the wrong thing first is what makes businesses give up on systems entirely.

System planning

They sayThe crew will not use it.

They will if it is faster than the paperwork it replaces: a few taps and two photos on a phone they already carry. Crews reject systems that ask for typing, not systems that remove it.

Job and project management

Straight answers

One question from each service.

01Why custom instead of a subscription CRM?

Per-seat rent never ends and the tool never quite fits. A build is yours, shaped to the business. Changes beyond the base build are scoped and quoted as their own statement of work, so the price stays honest.

More on Custom CRM
02Do I have to build any of it with you?

No. The plan is written so another developer could work from it, and the running costs are named so you can price it elsewhere.

More on System planning
03Does it work on a phone with no signal?

Yes. The site app holds what the crew entered and sends it when the phone gets coverage, which matters on rural jobs and inside buildings.

More on Job and project management

The next move

Tell me what the week looks like and I will put these in order.

The free plan asks a few questions about the business, then comes back with the services that fit, the order to build them in, and the figure for each one. Nothing is charged and nothing is booked at the end of it.

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